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IT Service Management Policy

 

Thera Bilgi Teknolojileri Tic.Ltd.Sti,  , implements high end-to-end integrated, easy-to-manage, value-added products and services in line with the interests of the country.

 

thera ; It implements the following Quality Policies in the services produced, imported and put into use, and ensures the continuity of quality by guaranteeing the quality with the Quality Management System established in accordance with the requirements of the Quality Management System Standards and our current processes.

 

 

  •  To meet the needs and expectations of customers by using up-to-date information and technologies in the field of software, hardware and system integration.

  • To ensure that all relevant legal and other conditions and contractual arrangements are made in the products produced/produced and services provided in order to meet the expectations of the customers.

  • To ensure that all employees and solution partners responsible for the production of products and the provision of services are aware of our commitment to providing quality products and services, and to ensure that people are aware of their responsibilities in this direction.

  • To increase the efficiency and effectiveness of its customers in their working areas by providing innovative solutions that add value.

  • To maintain the values presented by evaluating and constantly monitoring the issues that affect/may affect the ability of the Quality Management System to achieve the desired results.

  • To create customer satisfaction with a continuous improvement approach by producing complete and error-free solutions on time.

  • To establish long-term, win-win relations with employees, customers and solution partners.

  • While supporting individual creativity as a basic principle, to ensure that team work is carried out diligently with a Quality Assurance perspective in the projects carried out.

  • Quality Management System and business processes; To continuously monitor and improve the performance and the value created in all business areas.

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